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Legal Conditions

On purchasing a book at Materlu.com you declare that you have read both these Terms and Conditions and our Privacy Policy.

1.Portal Ownership

Lurmont Entertainment S.L, ( hereinafter Materlu) whose registered address is at: Ronda de las Sirenas nº 5, C.P 28221 Majadahonda, Madrid, C.I.F B88523469, registered at Madrid’s Companies Register, part 39999, page 124, inscription 1, sheet M-710681, email address info@materlu.com.
Lurmont Entertaiment S.L is the owner of the web portal www.materlu.com (hereinafter Website) which sells tales and books, both printed and electronic version, that are customisable by the user.

2.Purpose and scope of application

These General Conditions of Contract (hereinafter, General Conditions), establish the Terms of Use and Access to the Website for any user (hereinafter, User) and regulate the purchasing of products (hereinafter, Product) offered by Materlu through the Website by the User.
The use and access to the Website by the User implies the acceptance of these General Conditions. Moreover, in order to purchase any of the Products offered by Materlu, the User must enter identifying data by filling an e-form, expressly accepting these General Conditions and Privacy and Cookie Policy. The User can contact the Company, in case of any doubts concerning the General Conditions, with the identifying data mentioned in paragraph 1.2 of these General Conditions.
This Contract may be issued in any of the available languages of the General Conditions on the Website, as desired by the User.
Materlu may at any time modify the content of the General Conditions. However, the User will be subject to the existing General Conditions on the Website at the time of purchase of the Products or of use and access to it.
The User will be able to access these General Conditions by the provided link, where a printable copy will be available for download.

3.Terms of use of the website

The User of Materlu undertakes to make a correct and lawful use of the Website. Moreover, the User should refrain from using the Website for any illegal or prohibited intention.
The User must not use the Website for the following intentions:

  1. Acts that contravene the law, public morals or public order.
  2. Commit crimes or encourage others to do them.
  3. Send ads (“spam”).
  4. Introduce or share on the Website computer viruses or offending material.
  5. Hacker parts of the service or content of the Website.
  6. Make phony or fraudulent purchases.
  7. Any illegal or prohibited intention that may damage rights of others.
The User undertakes to provide us accurate and truthful identifying data.
The User declares to be at least 18 years old and to have legal capacity to fulfill this Contract.

4.Other content

Materlú is not responsible for the content of other associated websites not controlled by the Company. Moreover, it reserves the right to erase such content if by any means realizes that the associated website commits irregularities or illegal acts.
In the case of receiving reviews that violate or might violate the law, ethics or morality, Materlu reserves the right to reject or erase such comments.

5.Offered products

Materlu will publish on the Website the following details of the offered products:

  1. Books, tales, templates to add dedications, images and other suitable content for the customisation and the creation of the Product by the User.
  2. History of the Product.
  3. Names of people who participate in the creation of the Product.
  4. The customised Product will appear on screen before purchasing.
  5. Selling price and available offers.

6.Price, currency and payment methods

All our prices include tax. The taxes are calculated according to the final value of the order and depending on the destiny country.
Payment can be made through Paypal platform, by bank card or Stripe.
The User undertakes to provide us all the details in order to carry out the delivery and guarantees that he/she owns the payment method with sufficient funds to cover the total cost of the order.:

7.Delivery of the products

  1. Materlu will deliver the Products to the deliver address provided by the User during the purchase process before the payment.
  2. Products will be delivered within the estimated time indicated on the Website, depending on the chosen delivery service and, in any case, within the maximum period of 30 days from the date of order confirmation.
  3. Delivery times are approximate, manufacturing time of the books may vary in some cases and due to unforeseen situations, which may results in delay in the process, but always within the maximum period of 30 days from the date of order confirmation.
  4. If for some reason Materlu cannot meet the delivery deadline, we will contact the User to provide an update and a new date of delivery.
  5. We do not ship on Saturdays, Sundays nor on local festivities.
  6. Delivery is completed when the User or some delegate acquires physical possession of the Products at the specified delivery address, and it will be official with the signing of the delivery receipt. Before signing, the User will have to verify the perfect state of the product. After delivery, the risks that the Products may face will be charged to the User.
  7. If the User is absent and the delivery cannot be completed, the carrier will leave a notice warning about the failed delivery and explaining how to fix a new one. If the delivery is not completed after three attempts, the order will be returned to Materlu facilities. Once in our facilities, Materlu will keep the book for 30 days and will contact the User by email to fix a new delivery, whose costs will be incurred by the User. At the end of this period, if the User does not answer to the communications, Materlu will get rid of the Book.

8.Guarantee of the products

The MATERLU Product consists of a story printed on 44 coloured pages. The Customer may customise the product to their liking by editing it on the website: selecting the name and appearance of the protagonist in question. The result will be a hardcover die-cut book, measuring 22x22 cm and weighing 0.495 kg.

In addition, a photograph may be added which will appear at the end of the story, accompanied by an inscription addressed to the child, with a view to producing a special gift. Should the photograph contain persons who are not the Customer, the Customer guarantees that they have the express authorisation of such persons for the use of their image with the purpose of being incorporated in the book, and that MATERLU will not be held accountable for any type of claim related to the image of the persons who appear in said photographs.

Any image with content that goes against MATERLU's values regarding children is prohibited. In the event that an attempt is made to upload a photo with content that MATERLU deems inappropriate for children, MATERLU reserves the right to deny the inclusion of the image in the story, to cancel the order and, where appropriate, to inform the relevant authorities.

Once the story has been designed, the Customer will be provided with a preview, so that the Customer can approve the content of said story before it is sent to be printed. MATERLU will not be liable in any way for the content of the story since the content will have been expressly approved by the Customer after having had the opportunity to first view the preview on the website before proceeding with payment.

MATERLU products are guaranteed for twenty-four (24) months following receipt of the product by the Customer. The warranty solely covers manufacturing defects (printing or binding errors, missing pages, etc.,) discovered during the warranty period.

In the event that the Customer detects any such manufacturing defects, the Customer may contact MATERLU, indicating the product defects and providing images or documents in which they can be identified. Once the damages have been evaluated by MATERLU, and provided that they are manufacturing defects, MATERLU will inform the Customer of the way in which to proceed with regards to solving the issue. Said solution may consist of MATERLU sending a new product to the Customer. MATERLU will be responsible for the shipping costs incurred when replacing a defective product within the warranty period to the Client.

In the event that the product suffers any type of damage not caused by a manufacturing defect (damage to the book due to weather or natural causes - water, heat, fire, sun; blows; breakage as a result of improper use of the product by the Customer; or breakage from extended use of the book such as deterioration of the binding), replacement of the Product will not be covered by the warranty, and MATERLU will not take responsibility for the condition of the Product.

The Customer has no right to withdrawal in respect of the Products (i.e., the Customer may not return products without good reason within 14 days of receiving them), as the goods are clearly personalised and produced according to the Customer's specifications (personalisation of the story according to the Client's indications in the story configuration tool).

9.Returns and refunds

Since the books are personalised, exclusively created for each User, we do not permit returns or refund except in the cases referred to in the Guarantee paragraph of these General Conditions.

10.Communications

Using the Website, the User accepts that most of the communications with Materlu are electronic. Moreover, the User consents to use this electronic mean of communication and recognizes that every contract, notification, information and other communications electronically sent by the Company meet the legal requirements of being in writing. This will not affect the rights of the User.

11.Customer Service and claims

For any relevant request or claim, the User may contact the Customer Service by email: info@materlu.com. The Service will acknowledge receipt of the complaint by submitting supporting documents to the email address provided to Customer Service.

12.Applicable law and competent jurisdiction

  • These General Conditions shall be governed by Spanish Law, which shall apply to any issue concerning interpretation, validity and performance, without prejudice to the application of Community legislation and international treaties, where appropriate.
  • If the Contracting Party has the status of consumer, the competent jurisdiction will be established by the applicable law.