Frequently asked questions

Our books are 21x21 cm, an ergonomic and comfortable measurement for children. It consists of 48 pages including more than 20 double-sided illustrations, printed in full colour on 150 gsm tissue paper, which has been machine coated. Additionally, the book features durable hardback covers.

At Materlu, we make sure to print your book at a print shop located near your shipping country. If we have a printing company in the country of destination, your order will arrive more quickly. Each Materlu story is unique and is printed exclusively for its protagonist, and therefore, its manufacturing will take approximately 3 to 4 business days. Also, the delivery time will vary depending on the country of destination and the selected shipping method. When you make your purchase, we will provide you with an estimated delivery date and you will also be able to track the status of your order online.

You can make payments using credit and debit cards, as well as with PayPal. Cash on delivery is not accepted, since each book is made exclusively for the protagonist.

We have different shipping methods (normal and urgent) with different prices. The shipping cost will be based on the destination country. Once the book has been added to the basket you will be able to see the exact cost of the shipment.

You can track the shipment online in order to find out an approximate time for delivery of the book. If there is no one at home, the courier will leave you a notification in order to arrange a new delivery.

Each Materlu book is specially made for the protagonist, no one else. So we cannot accept returns unless the book has a defect.

Contact us from the page where you made your order and we will resolve the issue as soon as possible.

No, the invoice is not included in the package as many of our clients buy and send our books as a gift. If you need an invoice, you can request and download one from your orders.

We love bringing the magic of reading to children around the world. We currently ship our books to various countries and strive to do so as efficiently as possible. Our global network of more than 10 printing companies allows us to print books in the destination country or from the nearest location. This means that we can guarantee a fast and cheap shipping process for our customers.

We currently ship to the following countries:
- EUROPE -
Spain
France
Italy
Belgium
Sweden
Germany
United Kingdom: England, Scotland, Wales and Northern Ireland
Austria
Latvia
Poland
Slovakia
Slovenia
Romania
Czech Republic
Luxembourg
Netherlands
Denmark

- NORTH AMERICA -
USA
Mexico

Remember that if your country is not on the list, we encourage you to contact us by sending an email to support@materlu.com to look for options. We are constantly working to expand our presence and reach more countries and continents in the future.

Our books are available in different languages. You can choose your child's native language or a language that they are learning. At the moment Spanish, English, French, German and Italian are available.

We have various stories with various characters. You can check how many characters are in a story by checking the synopsis.