FREE DELIVERY

Hello!
Did you have issues with your order? Do you have doubts about which book is the best for your little one?
We are here to help you!
Send us a message to hello@materlu.com or use our contact form and we will solve your doubts. You can also check our frequently asked questions:

Frequently asked questions

Our stories are intended for children between 2 and 14 years old.

The book measures are 22x22 cm. It is an ergonomic and comfortable measure for the childs. They have 40 pages with 20 double-sided illustrations printed in full color on 300 gram gloss coated paper and covered with a long-lasting cover.

It is based on the destination country and on the selected shipping method. Each Materlu book is unique and is printed exclusively for its protagonist, so it will take a minimum of 3 days to carry out the process. When the purchase is done we will give you an estimated delivery date and you will be able to track the status of your order.

You can make payments with credit and debit cards, as well as with PayPal. Cash on delivery is not accepted since each book is made exclusively for its protagonist.

We have different shipping methods (normal and urgent) with different prices. The shipping cost will be based on the destination country. Once the book is added to the cart you will be able to see the exact cost of the shipment.

You can track the shipment online in order to know the approximate time when the book will be delivered. Even so, if there is no one at home, the deliveryman will leave you a notification in the mail in order to plan a new delivery.

Each Materlu book is specially made for its protagonist and no one else, so we cannot accept returns unless the book comes with a factory defect.

Contact us through your order page and we will solve the issue as soon as possible.

No, the invoice is not included in the package since many of our clients buy and send our books as a gift. If you need an invoice, you can request and download it from your order page.

We ship to Spain, United States, Canada, Portugal, England, France, Germany, Italy, Greece, Denmark, Finland, Sweden, Ireland, the Netherlands, Austria, Belgium, Luxembourg, Colombia, Argentina, Brazil, Chile, Uruguay, Ecuador, Costa Rica, Panama, Peru, Puerto Rico, the Dominican Republic, Australia, New Zealand and Singapore.

Our books are available in different languages. At the moment you can choose between Spanish, English, French, German and Italian.

You will be able to check the synopsis of each story and there you can see how many characters the book is designed for.

Do you have any other questions?
Send us a meesage to hello@materlu.com or use our contact form and we will answer you as soon as possible.